Privacy Policy

ResolverSys ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website resolversys.com and use our services.

We are based in Banja Luka, Bosnia and Herzegovina, and we process data in compliance with the General Data Protection Regulation (GDPR) and applicable local data protection laws.

1. Information We Collect

1.1 Personal Data You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email address, company, message)
• Subscribe to our newsletter
• Request a consultation
• Communicate with us via email

1.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

This data is collected only when you have given consent through our cookie banner.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Improve our website, services, and user experience
• Send you relevant communications (only with your consent)
• Analyze website traffic and usage patterns
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you submit a contact form or accept cookies, you consent to the processing of your data for those purposes.
• Legitimate Interest: We may process data for our legitimate business interests, such as improving our services and website security, provided this does not override your rights.
• Contractual Necessity: When processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
• Legal Obligation: When we are required to process data by law.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Third-party providers who assist us in operating our website and delivering services (e.g., hosting providers, email services). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for a maximum of 24 months unless you request earlier deletion.

6. Your Rights

Under the GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us via our contact form. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. As an ISO/IEC 42001 certified company, we apply rigorous governance standards to all data we handle, including AI-related data processing.

8. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via our contact form.

ResolverSys ("mi", "naš") posvećen je zaštiti vaše privatnosti. Ova Politika privatnosti objašnjava kako prikupljamo, koristimo, otkrivamo i štitimo vaše podatke kada posjetite našu web stranicu resolversys.com i koristite naše usluge.

Sjedište nam je u Banjoj Luci, Bosna i Hercegovina. Podatke obrađujemo u skladu sa Opštom uredbom o zaštiti podataka (GDPR) i mjerodavnim lokalnim zakonima.

1. Podaci koje prikupljamo

1.1 Lični podaci koje vi dajete

Prikupljamo podatke koje dobrovoljno dostavite kada: ispunite kontakt formu (ime, email, kompanija, poruka), pretplatite se na bilten, zatražite konsultaciju ili nas kontaktirate putem emaila.

1.2 Automatski prikupljeni podaci

Pri posjeti web stranici možemo automatski prikupiti određene podatke o vašem uređaju i korištenju: IP adresu, vrstu i verziju preglednika, operativni sistem, posjećene stranice i vrijeme, referentnu stranicu, identifikatore uređaja. Ovi podaci prikupljaju se samo uz vašu saglasnost putem cookie bannera.

2. Kako koristimo vaše podatke

Podatke koristimo za: odgovor na upite i pružanje traženih usluga; poboljšanje web stranice i korisničkog iskustva; slanje komunikacija (samo uz saglasnost); analizu prometa; ispunjavanje zakonskih obaveza; zaštitu od zloupotrebe.

3. Pravna osnova za obradu (GDPR)

Lične podatke obrađujemo na osnovu: saglasnosti (kada pošaljete formu ili prihvatite kolačiće); legitimnog interesa (poboljšanje usluga i sigurnosti); ugovorne potrebe; zakonske obaveze.

4. Dijeljenje i otkrivanje podataka

Ne prodajemo niti iznajmljujemo vaše podatke. Podatke možemo dijeliti sa pružaocima usluga (hosting, email) koji su ugovorno obavezani na zaštitu, ili kada to zakon zahtijeva.

5. Zadržavanje podataka

Podatke zadržavamo samo onoliko koliko je potrebno za svrhe zbog kojih su prikupljeni. Podnesci kontakt forme zadržavaju se najduže 24 mjeseca, osim ako zatražite ranije brisanje.

6. Vaša prava

Prema GDPR-u imate pravo na: pristup, ispravku, brisanje ("pravo na zaborav"), ograničenje obrade, prenosivost podataka, prigovor, povlačenje saglasnosti. Za ostvarivanje prava pišite nam putem naše kontakt forme. Odgovorimo u roku od 30 dana.

7. Sigurnost podataka

Primjenjujemo odgovarajuće tehničke i organizacione mjere za zaštitu podataka. Kao kompanija certificirana po ISO/IEC 42001, primjenjujemo stroge standarde upravljanja podacima.

8. Transfer podataka

Ako se podaci obrađuju izvan EGP-a, osiguravamo odgovarajuće mjere (npr. standardni ugovorni uslovi odobreni od strane Evropske komisije).

9. Privatnost djece

Web stranica i usluge nisu namijenjene osobama mlađim od 16 godina. Svjesno ne prikupljamo podatke od djece; ako to uočimo, podatke ćemo brzo obrisati.

10. Linkovi trećih strana

Web stranica može sadržavati linkove ka stranicama trećih strana. Nismo odgovorni za njihovu politiku privatnosti.

11. Izmjene politike

Politiku možemo povremeno ažurirati. Datum "Posljednje ažurirano" na vrhu stranice označava zadnju reviziju.

12. Kontakt

Za pitanja o Politici privatnosti ili ostvarivanje prava kontaktirajte nas putem naše kontakt forme.